Jump LA FAQs

What to know before you visit, from grip socks and waivers to birthday parties and accessibility.

Do I need to book ahead, or can I just show up?

Check opening hours before you visit. For birthday parties, book through LilYPad. You can sign your waiver online before you arrive.

Do I have to buy the grip socks every time?

No. They cost $3.99, they are yours, and they are reusable. Bring the same pair back for as many visits as they last. We just cannot let anyone on the trampolines without them — regular socks slip badly on the beds.

How often do I need to sign the waiver?

Once, and it covers your future visits — you do not need to sign again each time. For children it covers each named child until they turn eighteen. A parent or legal guardian signs for anyone under eighteen, and one guardian can add every one of their own children to a single form.

Can I drop my kids off and come back?

Not if they are under ten. A responsible adult, eighteen or older, needs to stay in the building for the whole session. Children under 46 inches need an adult within arm's reach on the park floor, not just in the seating area.

What should we wear?

Comfortable athletic clothing with no zippers, buckles, studs or anything sharp. Empty your pockets completely. Long hair tied back with a soft elastic, not a hard clip. Leave jewellery and watches in a locker.

What happens if we are late?

Your session runs on the clock you booked, so arriving late shortens your jump time rather than pushing it back. Get here fifteen minutes early — check-in, waiver verification and socks genuinely take that long on a busy Saturday.

Can we bring our own food for a birthday?

Cake and cupcakes, yes. Everything else comes from our kitchen — pizza, platters, coffee and a licensed bar after six. Sealed water bottles are fine anywhere in the building.

Is there somewhere to put our stuff?

Lockers are fifty cents and there are plenty of them. Bags, backpacks and purses are not allowed on the deck at all, so plan on using one.

Do you refund unused time or cancelled bookings?

Admission sales are final and unused time is not refunded. Party deposits are non-refundable but will transfer once to a new date at no charge with 72 hours notice. If we have to close the park, you get a full refund or a credit, your choice.

Are you accessible?

The building is single-storey, step-free throughout, with accessible washrooms and reserved seating along the court. Spectator passes for support workers are free. Call ahead and we will walk the space with you before you commit to a visit.

Can we book the whole park?

Yes, contact us to check availability. Full buyouts run from twenty guests to three hundred, with catering, tournament formats and AV in the lounge. Email our events team and you will get a quote inside a business day.

Still have a question?

Call the front desk during opening hours or send us a message anytime.

Book a party or sign your waiver

Check party availability in LilYPad or fill out your waiver before you arrive.